Improved operational visibility and workflow efficiency by designing a new case creation flow for Risk Operations teams, facilitating the documentation of financial crime trends.

Led the end-to-end design of a version comparison tool for project specifications, streamlining workflows for 2.4M active construction projects.

Scoped, designed, and shipped a social media management product, increasing engagement metrics two fold across 5000+ social accounts. Redesigned the website domain launching flow, reducing support ticket volume by 95%.

Designed an ecosystem of AI-powered tools that provide tailored support for individuals with diverse career backgrounds throughout every stage of their job search. Spearheaded the design and development of design system components.

Designed an ecosystem of AI-powered tools that provide tailored support for individuals with diverse career backgrounds throughout every stage of their job search. Spearheaded the design and development of design system components.

Performed job shadowing, user interviews, and test sessions to discover and resolve pain points for 324,000 businesses during their insurance claim and payment process.

Led the design of a web portal to automate an outdated, manual supply chain process increasing efficiency by 200% across 450+ stores.

Launched the redesign of a currency conversion tool for 10M+ users to improve user experience, scalability and brand identity.